FAQs
Who are TCHER Online lessons meant for?

TCHER Online lessons are targeted at:

How do I select a course?

Click on LEVELS in the menu at the top to browse through our offerings. Although our courses are divided into years (e.g. P4, P5 and P6), students may join any course they feel is appropriate for their learning level. Many of our P6 students who join in PSLE year take both the P5 and P6 courses as a refresher. Students are also welcome to join a higher level if they are able to cope with the advanced materials.

Still not sure which course is right for your child? Feel free to contact our coordinators, who can help you figure out which courses are most suitable.

Can I take more than one course at a time?

Of course! You can take any selected course as long as the time slots are ideal for you.

What are online lessons like?
Our online courses are divided into lectures and tutorials. 

Lectures have larger class sizes, while tutorials have smaller class sizes capped at 6 students per class.

Each lecture is an hour of intensive content teaching on key topics and concepts, while tutorials allow our TCHERs to dive deeper into hands-on practices and give students more individualised feedback.

 

Lecture Tutorial
Duration 1 hour 1 hour
Class size Most classes average between 8-20 students Max 6
Teaching strategy
  • Explaining topics and concepts
  • More teacher talk
  • Reinforcement exercises
  • More teacher-student interaction
Worksheets Lecture notes only Lecture notes and tutorial worksheets with exercises
My child is taking a foundation subject. Are the lessons still useful?

Students taking subjects at foundation level can benefit from our lessons as they are designed and pitched at PSLE level. 

Our lessons are recorded for repeated viewing, allowing for flexible learning at a pace that is comfortable. This is very helpful for students taking foundation subjects. They will be able to master the subjects at the standard level over time. We highly encourage parents to sit in our classes so that you are equipped to coach and guide your child. Our curriculum is also dynamic and constantly reviewed to meet the needs of our students.

Our lessons are part academic and part motivational. They are specially designed to engage and excite students about the subject matter. Once their interest is captured, the entire learning process becomes much easier and in many instances, accelerated. We encourage all P6 foundation students to take P5 standard lessons as well. Students taking foundation subjects at the P6 level can benefit more if they attend P5 and P6 lessons concurrently.

 

Will there be homework?

TCHER Online provides lecture notes for every lecture, containing learning points as well as the exercises and questions that were asked during the lesson.

Students in tutorial classes will receive both lecture notes and tutorial worksheets.

At TCHER Online, we know how students already struggle with daily workload in school and extra-curricular activities. We go through all work during class time to minimise stress and ensure that students do not spend too much extra time completing assignments instead of getting the help they really need.

There will be short pre-lesson tasks that should be completed before each lesson on the virtual classroom app. These should not take more than 5 to 10 minutes to complete, and can be done in the 10 minutes before class starts. 

Where do I get the notes and worksheets?

The lesson notes and worksheets will be released on the virtual classroom app one week before the lesson (i.e. immediately after Week 1’s lesson, Week 2’s notes and worksheets will become available). 

Parents are encouraged to print the notes and worksheets in advance for the students to glance through before the lesson.

Should parents sit in for lessons?

Parents are absolutely encouraged to sit in for classes if available. Otherwise, there will always be a short recap of learning points and tips at the end of each lesson in the last five minutes. Do join in the class for this summary if you are unable to sit in for the whole lesson.

Are lesson videos and slides downloadable?

Our lessons are created specifically for online modality and differentiate us from other education centres. The slides and lessons are not available for download. Students with TCHER Online will be able to access their recorded lessons for up to 12 months after each lesson. 

Must I turn on the camera during class?

First-time students are required to have the camera on to verify their identity.

Subsequently, some students may prefer to have the cameras off during lectures.

Students are encouraged to keep cameras on during tutorials as they are much smaller classes and involve more teacher-student interaction.

All students should have easily identifiable profile names for attendance taking purposes.

Can siblings share classes?

Each individual student is required to have their own paid account. Sharing of live lessons and recorded videos is strictly prohibited.

What happens if I miss a lesson?

All TCHER Online lessons are recorded and available to you if you are a registered student in that course. This means that if you’re unable to attend a lesson, you can always enter the system and watch the lesson you missed.

There are no lessons on public holidays. For these weeks, our admin will do their best to reschedule you into another class that week (available slots may be limited and subject to first-come-first served basis). If students are still unable to attend this substitute lesson, the recording for that week will always be available to watch.

Students enjoy up to to two (2) rescheduled classes per TCHER Online term.

Reschedules are not transferable across subjects. Transfers will only be approved if absolutely necessary, and considered on a case-by-case basis. Do contact our coordinators for assistance if needed.

How can I rewatch a past class? How long will the recordings be available?

Inside our virtual classroom app, click on the Calendar logo in the sidebar. You will see a 'Playback' tab.

Recorded lessons are available to TCHER Online students for 12 months after the end of the lesson.

Due to scheduling issues, I cannot finish my lessons in a certain subject. Can I switch the remaining lessons to another subject?

Do contact our coordinators for assistance.

We review all requests on a case-by-case basis.

What happens if I join the course halfway through? Will I be able to watch previous lessons?

Recorded lessons will be available only for the lessons you have purchased. Students who are keen to watch other lessons may sign up to purchase separate packages which will provide access to previous recorded lessons.

How do I pay for lessons?

You can visit our Registration page to select and purchase the relevant lessons for your child.

I’ve paid and registered! Now what?

Hang tight! Our staff will contact you once payment and registration have been completed. If you do not receive a message through WhatsApp within 24 hours of payment, please contact us

You will receive instructions on how to download, install and run our virtual classroom app.

Do you provide financial assistance or payment plans?

Please speak to one of our coordinators if you require financial assistance. Payment plans are not available at this time.

What is the TCHER Online cancellation policy?

You may cancel your lessons at any time and you will continue to have access to your purchased TCHER Online lessons through to the end of your billing period. Payments made are non-refundable and we do not provide refunds or credits for any partial lesson periods or unattended lessons. 

Why can’t I sign up on the app? Why am I getting an error message?

Ensure that you have selected the right country code, and that your phone number is a valid and registered number.

I am using a Mac, and it won't let me download "due to security reasons".

Go to 'System Preferences', select 'Security & Privacy' and click the lock to make changes. You will require your admin login password to do so.

Under 'Allow the apps and services below to determine your location', select the app and click 'Allow'.

Click the lock to save changes.

Contact our coordinators if you are still facing trouble installing the programme.

Am I able to download the software on my laptop?

You should download the app onto your handheld devices (iOS and Android) first.

After downloading and registering your account, you can then download the app to your laptops or tablets or desktops to join classes.

If using Windows, make sure your operating system is the latest version or at least running on Windows 7.

How do I enter the class?

Your chosen classes will be added to your account within 48 hours upon your purchase confirmation on our website. If you do not see the classes appearing within this time frame, do contact our coordinators for assistance.

Once the classes have been added, you should be able to see them under the 'Calendar' or 'Chat' tabs.

Ten minutes before your class is about to start, a pop-up notification will appear. Click on the “Enter” button to enter the virtual classroom and say hello to your teacher!

HeIp! I am having connectivity issues.

You can try the following steps if you are facing connectivity issues:

  1. Restart the app.
  2. Move closer to your router if possible.
  3. Clear your cache.
  4. Restart your router.